COVID-19: TERS - Proposed course of action

COVID-19

TERS-FUNDING

PROPOSED COURSE OF ACTION

Dear employer

Despite the TERS online portal being updated continuously, many employers are still experiencing a number of difficulties with submissions of TERS claims.

In order to assist, we hereby provide a proposed course of action to address some of the issues below:

• U-FILING ISSUES

Technical issues in respect of U-filling can be addressed by sending an e-mail with proof of submission to ufilingsupport@labour.gov.za. It may also assist to send the same documents to the relevant regional UIF e-mail address.

• CSV FILE OR DATA ISSUES

CSV or data issues can be addressed by sending an e-mail to Covid19TersCompliance@labour.gov.za with the subject line “UIF Reference-C19 TERS Application Issues”. The e-mail should include an explanation of the issue and the CSV file.

• TECHNICAL SYSTEM ISSUES

Employers who experience system issues may send an e-mail to viwe.gqoli@labour.gov.za. The e-mail should include the employers UIF reference number as well as a detailed query.

We will keep members abreast of developments in this regard.

NEASA 24/7 NATIONAL HOTLINE: 086 016 3272
legalhotline@neasa.co.za

Regards

We are all in this together.
Privileged and challenged to be South African.